Why Digital Life Services?
Did you know, when you don’t have a password, virtually every social media site, every email provider, and every e-commerce site has a uniquely different process when it comes to closing or memorializing a digital account?
In this complex environment, we eliminate the difficulty of closing-down or memorializing the digital presence of your deceased loved one when you don’t have passwords for those sites.
Most importantly, with Digital Life Services, you will talk or email with a live person.
We’ll state the obvious here. With rare exceptions, when you reach out to online service providers, you’ll be dumped into their automated system which no doubt has one-size-fits-all impersonal responses.
Instead, work with our team members directly to achieve your needs more easily. Work with our highly trained service associates for ALL your needs rather than potentially a slew of individual companies and even more automated systems—all which drive processes and “red tape” designed to make you jump through hoops to accomplish your desired outcome.
What kind of difficulties will you avoid?
Did you know that the typical internet user has 130 online accounts, including an average of 5.54 social media accounts? These range from the biggest ones like Facebook to industry specific forums and websites, to special interest groups and even “hobby” sites. (We simplify this daunting task.)
Did you know that one of the biggest email service providers asks you to provide the year the deceased’s email account was opened as part of the criteria to close-down the account? Most of us do not know that info for our own email accounts. So how are we to know that for a family member who has passed away? (We help maneuver around hard to answer questions like these.)
Another social media site asks you to “downgrade” the users membership status from “Premium” to “Basic” even before you can begin the process of closing the account. (We know the ins and outs of unique procedures like this.)
Do you know the procedural order needed for closing out accounts? From experience, we know that certain sites should be closed before others. If you close accounts out of order, the hassles increase making it even more difficult to identify and close-down the rest. (Don’t learn this the hard way.)
Unfortunately, Terms of Service Agreements and Federal Laws present another hurdle. If you know your deceased family members passwords, and you use them, you may be violating the provider’s Terms of Service, but also the Federal Government’s Computer Fraud and Abuse Act, which governs certain unauthorized access to computers. On top of that, a federal privacy law, the Stored Communications Act, can limit provider’s ability to share the contents of the deceased’s account contents with family members. Even though family survivors may think these laws are non-issues, they can be critical considerations when family members are at odds over the deceased’s will or assets.
(Let Digital Life Services handle all of this for you, securely, safely, legally.)